Useful phone numbers in Thessaloniki

Police

• Police emergency (Άμεση Δράση) – Hellenic Police10024 hours / 7 daysDirect line for immediate police response anywhere in Greece.Website
• Missing persons line115624 hours / 7 daysReports and information about missing persons.Website
• Thessaloniki Police Headquarters (GADTH)2310 388000Central police headquarters of Thessaloniki.Website
• Drug Enforcement – Hellenic Police10924 hours / 7 daysReports about drug-related crime to the drug enforcement units of Attica, Thessaloniki and Patras.Website
• Cyber Crime Division – Hellenic Police1118824 hours / 7 daysOnline fraud, hacking and other internet crime.Website
• Tourist Police 1571 – Hellenic Police157124 hours / 7 daysHelp with problems faced by visitors and residents (complaints, lost items, disputes with businesses). English spoken.Website
• Counter-terrorism Division (DAEEB)10414 · 101424 hours / 7 daysConfidential line for information related to terrorism.2
• Police services call centre103324 hours / 7 daysConnects you with police stations in Attica and with the 100 call centre of every region.Website
• Animal Protection Unit – Hellenic Police1041007:00–23:00Reports of animal cruelty and abuse.Website
• Juvenile Protection Unit10201Not in operation yet.Cases involving minors (juvenile delinquency, protection of children).Website
• Internal Affairs – Security Forces1030124 hours / 7 daysComplaints about misconduct by police or other security forces.Website
• Financial Police Division1101224 hours / 7 daysFinancial crime, fraud and smuggling.Website
• Racist violence hotline1141424 hours / 7 daysReports of racist attacks and hate crime.Website

Health

• Ambulance – National Emergency Aid Centre (EKAV)16624 hours / 7 daysMedical emergencies and immediate ambulance dispatch.
• EOPYY – National Health Insurance Fund2310 594834Monday–Friday 08:00–14:00Information about health benefits, contracted providers and procedures for insured persons.Website
• 1555 – Citizens' service line (social security & labour)1555Information on insurance, employment and social benefits (e-EFKA, DYPA, OPEKA and more).Website
• EODY – National Public Health Organisation1135Information and guidance on public health issues.Website
• Thessaloniki Urban Health Centre – primary care2313 327800Monday–FridayPrimary health care, medical checks, appointments and cases that do not need a hospital.Website
• On-duty hospitals information1434Tells you which hospitals are on duty in your area.Website
• On-duty pharmacies information1494424 hours / 7 daysTells you which pharmacies are on duty, including night pharmacies.Website
• Poison Control Centre210 779377724 hours / 7 daysAdvice in case of poisoning by medicines, chemicals, food or other toxic substances.
• EOF – National Organisation for Medicines213 2040000Supervises the quality and safety of medicines, medical devices and cosmetics.Website

Fire service & civil protection

• Fire Service19924 hours / 7 daysFires, people trapped, rescues and any incident needing the fire brigade.
• Civil Protection – Thessaloniki (Region of Central Macedonia)2313 319628 · 2313 319850 · 2313 319855 · 2313 319653 · 2313 319879 · 2313 319645Monday–FridayPrevention, preparedness and response to natural and technological disasters.Website6

Sea & coast guard

• Coast Guard – Hellenic Coast Guard10824 hours / 7 daysSearch and rescue at sea, maritime accidents and port policing.Website

Children & social support

• The Smile of the Child – SOS line for children 1056105624/7, 365 days a yearImmediate support for children, teenagers and parents in cases of abuse, neglect, exploitation or disappearance.Website
• The Smile of the Child – European missing children hotline 11600011600024/7, 365 days a yearImmediate support when a child goes missing; coordinates the search and supports the family.Website
• The Smile of the Child – European helpline for children 116111116111Free psychological support and advice for children, teenagers, parents and teachers.
• SOS 15900 – helpline for women victims of violence15900National line for women experiencing violence, or anyone reporting it.Website
• EKKA – Social emergency line 197197 · 1107Immediate social help, psychosocial support and referral to the right services.Website2
• Life Line – Silver Alert Greece1065Reports of missing elderly or vulnerable adults; activates the Silver Alert network.Website
• National mental health support line 1030610306For anyone, of any age, about any mental health concern (stress, family issues and more).Website

Faults — power · water · gas

• HEDNO (ΔΕΔΔΗΕ) – power outage reports800 400 4000 · 1150024 hours / 7 daysReport a power cut or electricity fault.Website2
• ENAON – natural gas (faults & leaks)800 11 8 78 78 · 115024 hoursImmediate response to gas leaks and faults.Website2
• EYATH – water & sewage faults11124Report water supply and sewage problems in Thessaloniki.Website

Transport

• OASTH – Thessaloniki city buses2310 981100Routes, stops, timetables, tickets and lost property.
• Hellenic Train – passenger service14511Daily 07:00–21:00Train timetables, tickets and passenger information.Website
• KTEL Thessaloniki – “Macedonia” intercity bus station2310 595400 · 2310 544633Intercity bus timetables, tickets, departures and arrivals.2
• Thessaloniki Airport “Macedonia” (SKG)2310 98500024 hoursGeneral information and passenger service.Website
• Thessaloniki Port Authority2310 593118Information about the port, passenger traffic, ferries and visitor services.Website
• Thessaloniki Metro – customer service231 231 1111Daily 07:00–23:00Travel information, operation, tickets, stations, feedback and lost property.Website

Public services

• Municipality of Thessaloniki – citizens' line800 111 5192Monday–FridayRequests about municipal services such as cleaning, green spaces, public areas and bulky waste collection.
• Citizen Service Centres (KEP) – ThessalonikiFind the phone number of the right KEP office in Thessaloniki.
• Region of Central Macedonia2313 330918 · 2313 325449Monday–FridayRegional administration services for Thessaloniki and Central Macedonia.Website2

Frequently asked questions